Cancellation Policy
1. Introduction
At Swift Food Delivery, we understand that plans can change. This Cancellation Policy outlines the terms and conditions under which you can cancel your order and the associated procedures.
2. Order Cancellation by User
- Time Frame: Orders can be canceled within a specified time frame after placing the order. The exact time frame will be indicated in the app.
- How to Cancel: To cancel an order, go to the "My Orders" section in the app and select the order you wish to cancel. Follow the prompts to complete the cancellation process.
- Refunds: If the cancellation is made within the allowed time frame, a full refund will be issued to the original payment method. Refunds may take 5-10 business days to process, depending on your payment provider.
3. Order Cancellation by Swift Food Delivery
- Restaurant Unavailability: If the restaurant is unable to fulfill your order due to unforeseen circumstances, we will notify you and issue a full refund.
- Delivery Issues: If we are unable to deliver your order due to incorrect information or unavailability, the order may be canceled, and a refund may not be issued.
4. Non-Cancellable Orders
- Preparation Stage: Once the restaurant has started preparing your order, it cannot be canceled.
- Special Requests: Orders with special requests or customizations may not be eligible for cancellation once preparation has begun.
5. Contact Information
If you have any questions or need assistance with canceling an order, please contact our customer support team at support@swiftfoodelivery.com.
6. Changes to This Policy
We may update our Cancellation Policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting. We encourage you to review this policy periodically for any updates.
