Refund Policy
1. Introduction
At Swift Food Delivery, we strive to provide the best service possible. However, we understand that there may be occasions when you are not satisfied with your order. This Refund Policy outlines the conditions under which refunds may be issued.
2. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Incorrect Order: If you receive an order that is incorrect or does not match the items you ordered.
- Missing Items: If items are missing from your order.
- Poor Quality: If the food received is of poor quality or not as described.
- Late Delivery: If your order is significantly delayed beyond the estimated delivery time.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Customer Support: Reach out to our customer support team within 24 hours of receiving your order. You can contact us through the app or via email at refunds@swiftfooddelivery.com.
- Provide Order Details: Include your order number, a description of the issue, and any relevant photos if applicable.
- Review and Approval: Our team will review your request and notify you of the approval or rejection of your refund.
4. Refund Methods
- Original Payment Method: Approved refunds will be processed back to the original payment method used for the order.
- Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
5. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Change of Mind: If you change your mind after placing the order.
- Incorrect Information: If the delivery address or contact information provided was incorrect.
- Unavailability: If you are not available to receive the order at the provided address.
6. Partial Refunds
In some cases, partial refunds may be issued if only part of the order is incorrect or unsatisfactory.
7. Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at refunds@swiftfoodelivery.com.
