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Shipping policy

Shipping Policy

1. Introduction

Swift Food Delivery ("we," "our," or "us") is committed to providing timely and reliable delivery services. This Shipping Policy outlines the terms and conditions related to the delivery of orders placed through our mobile application.

2. Delivery Areas

  • We deliver to specific areas within the regions we operate. Please check our app to see if your location is within our delivery range.
  • Delivery availability may vary based on the restaurant's location and operating hours.

 

3. Delivery Times

  • Estimated delivery times are provided at the time of order and may vary based on factors such as traffic, weather, and restaurant preparation times.
  • While we strive to deliver your order within the estimated time, delays may occur due to unforeseen circumstances.

 

4. Delivery Fees

  • Delivery fees are calculated based on the distance from the restaurant to the delivery address and will be displayed at checkout.
  • Additional fees may apply for special delivery requests or during peak hours.

 

5. Order Tracking

  • You can track the status of your order in real-time through our app.
  • Notifications will be sent to keep you updated on the progress of your delivery.

 

6. Delivery Instructions

  • Please provide clear and accurate delivery instructions when placing your order.
  • If you have specific delivery preferences or requirements, include them in the delivery instructions section of the app.

 

7. Contactless Delivery

  • For your safety and convenience, we offer contactless delivery options. You can request contactless delivery at checkout.
  • Our delivery personnel will leave your order at your doorstep or a designated location and notify you upon arrival.

 

8. Delivery Issues

  • If there are any issues with your delivery, such as missing items or incorrect orders, please contact our customer support team within 24 hours of receiving your order.
  • We will work to resolve any issues promptly and to your satisfaction.

 

9. Unsuccessful Deliveries

  • If our delivery personnel are unable to reach you or deliver your order due to incorrect information or unavailability, the order may be canceled, and a refund may not be issued.
  • Please ensure that you are available to receive your order at the provided address and contact number.

 

10. Changes to This Policy

  • We may update our Shipping Policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting.
  • We encourage you to review this policy periodically for any updates.

 

11. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at support@swiftfoodelivery.com.